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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
What can I do with MyChart?
Is there a fee to use MyChart?
Can I use MyChart for medical emergencies?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?
Is MyChart the only way to communicate with my doctor or access my patient record?

What is MyChart is?

MyChart is a new digital way for you to communicate with your doctor and with West Tennessee Healthcare. You can access MyChart as an App on your smart phone or mobile device. You can also access all the features of MyChart on the MyChart webpage at MyChart.mhhcc.org. See below for features, benefits and frequently asked questions.

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What can I do with MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Schedule and request medical appointments.
  • Check in for appointments online.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Conduct video visits with your provider.
  • Access trusted health information resources.
  • Pay bills and request financial assistance.
  • Communicate electronically and securely with your medical care team.
  • And more!
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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Can I use MyChart for medical emergencies?

No, MyChart should never be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may call our MyChart Patient Support Line at 731-541-4170. The MyChart Patient Support line can assist you with password resets, login issues, questions about MyChart, and site navigation.

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When can I see my test results in MyChart?

Most of your test results are shared to your MyChart account as soon as we receive the final result, which may mean your provider has not seen them yet. Your provider may reserve the right to review certain results with you via a phone call before they are shared to your MyChart account.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. If you feel any health information in your record is inaccurate, please obtain and submit a "Request to Amend" form to the Office Manager or WTH Privacy Coordinator. You may obtain the form from the Office Manager or the WTH Privacy Coordinator. Your health information is reviewed and updated in your electronic medical record each visit. You may obtain the form from the Office Manager or the WTH Privacy Coordinator. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Request access at your next clinic visit or select Share My Record from the Health menu within MyChart. From there you can select "Friends and family access" and modify or add new access to your health record.

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Can I ask questions regarding a family member from my MyChart account?

No, you cannot ask through your own account, but you can message on behalf of a family member if you have proxy access to their MyChart account. MyChart offers direct access to your personal health record and if you communicate about another individual's information, that communication would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. That is why you should message through proxy access.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 731-541-4170 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact your clinic, and after we verify your information, a new code will be sent via secure email or text.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

Our Notice of Privacy Practices can be found at: https://www.wth.org/privacy-policy/

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Chrome, Safari, or Microsoft Edge). You can also use MyChart on your mobile phone by using the browser on your smart phone or the MyChart mobile app.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, call our MyChart Patient Support Line at 731-541-4170

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Is MyChart the only way to communicate with my doctor or access my patient record?

All your favorite ways of communicating with your West Tennesseee Healthcare team will remain. MyChart is a new complimentary resource added for your convenience to engage with your doctor and your care team.

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